Frequently Asked Questions
Find quick answers by topic, from orders and shipping to vinyl records, restocks, and collaborations.
- Orders & Payment
- Shipping & Delivery
- Returns & Refunds
- Vinyl Records & Record Players
- Releases and Restocks
- Wholesale & Collaborations
Orders & Payment
2 answersAvailable payment methods are shown securely at checkout. Choose the option that works best for you before placing your order.
If you need to change or cancel an order, please contact us as soon as possible with your order number. Once an order has been packed or shipped, we may no longer be able to make changes.
Shipping & Delivery
4 answersIf your tracking says the order has been delivered, please first check your mailbox, parcel box, front door area, reception, or with anyone else at your address.
Please also check your mailbox for a delivery notice from the carrier. Sometimes the parcel is delivered to a local pick-up point instead. In that case, the pick-up information may be sent by email, SMS or left as a physical delivery notice.
Also remember to check your spam/junk folder.
If you still cannot find the parcel, please contact us with your order number and tracking number, and we will help you look into it.
Yes. As soon as your order has been packed and shipped, you will receive a shipping confirmation by email with your tracking information.
If you have not received it, please check your spam or junk folder first. You are also welcome to contact us with your order number, and we will help you.
For most countries, our vinyl records do not normally have additional customs fees. However, local taxes, import VAT or carrier handling fees may still apply depending on your country.
These charges are set by your local authorities and are outside of our control. Any possible local fees are the responsibility of the customer.
Yes, we ship internationally where possible. Shipping options and costs are shown at checkout.
Returns & Refunds
2 answersIf you would like to return an order, please contact us with your order number before sending anything back. We will guide you through the next steps based on the item and its condition.
Please contact us as soon as possible with your order number and clear photos of the packaging and item. We will review the issue and help you with the best next step.
Vinyl Records & Record Players
6 answersAssamaai is a Denmark-based project creating Qur'an vinyl releases with selected recitations, thoughtful design and a slower way of listening.
Vinyl changes the rhythm of listening. You choose the record, place it carefully, and sit with the recitation. It becomes a deliberate act not background sound.
Our releases feature selected reciters, including Sheikh Ahmad Al-Shalabi. The reciter is always listed clearly on each product page.
No. Any standard turntable that plays 33 RPM records is sufficient. You do not need expensive equipment, clarity and intention matter more than advanced setup.
Yes. You can buy each vinyl release on its own, or choose a bundle if you want to combine records with the Assamaai player.
Each release specifies the exact duration per side. Due to the physical and technical limitations of vinyl as a format, there is a limit to how much audio can be pressed onto one record without affecting sound quality. When too much material is added, volume and clarity must be reduced. For this reason, fitting more than roughly the equivalent of one Juz onto a single vinyl becomes difficult without compromising the recitation.
We carefully balance length and audio quality to preserve clarity, warmth, and presence in every release. You can find the exact side lengths and contents on each product page.
Releases and Restocks
3 answersYes, in sha Allah. We plan future releases based on careful selection and community interest. Our mission is to bring the whole Quran to vinyl in sha Allah.
You can participate in our poll section or contact us directly. We value community input when planning future releases.
Yes, in sha Allah. Our goal is to collaborate with respected and acknowledged reciters over time. Each release is approached with care, both spiritually and technically. We expand slowly to maintain quality and authenticity.
Wholesale & Collaborations
2 answersFor wholesale enquiries, please contact us with details about your store, location, and the products you are interested in. We will review the request and respond with next steps where appropriate.
We welcome thoughtful collaboration enquiries. Please contact us with a short introduction, your proposal, and any relevant links so we can understand the opportunity clearly.
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